Terms and conditions

Terms of Use

Welcome to www.smartevisa.ae (the “Platform”). These Terms of Use govern your access to and use of the Platform, including any content, functionality, and services offered on or through the Platform. By accessing or using the Platform, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use the Platform.

1. Acceptance of Terms

By accessing or using www.smartevisa.ae, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind the organization to these terms.

2. Services Provided

www.smartevisa.ae offers online services for the processing of UAE visa applications (“Services”). The Platform acts as an intermediary between the applicant and the relevant government authorities responsible for issuing UAE visas.

3. Eligibility

To use the Platform, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. By using the Platform, you represent and warrant that you meet these requirements.

4. User Responsibilities

  • Accurate Information: You agree to provide accurate, current, and complete information during the application process. Any inaccuracies may lead to delays, rejections, or additional costs, for which www.smartevisa.ae is not responsible.
  • Compliance with Laws: You agree to comply with all applicable laws and regulations, including immigration laws, when using the Platform and applying for a UAE visa.
  • Account Security: If you create an account on the Platform, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Fees and Payments

  • Non-Refundable Fees: All fees paid for the use of the Platform and the processing of visa applications are non-refundable, as detailed in our Refund and Return Policy.
  • Payment Methods: Payment for services can be made using the methods provided on the Platform. By providing payment information, you represent and warrant that you are authorized to use the payment method.

6. Processing Time and Approval

  • No Guarantees: www.smartevisa.ae does not guarantee the approval of any visa application. The decision to approve or reject a visa application rests solely with the relevant UAE government authorities.
  • Processing Time: While we strive to process applications promptly, www.smartevisa.ae does not guarantee any specific processing times.

7. Intellectual Property

  • Ownership: The Platform and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by their respective author or rights holder. its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
  • Limited License: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms of Use.

8. Prohibited Activities

You agree not to:

  • Use the Platform for any illegal or unauthorized purpose.
  • Interfere with or disrupt the operation of the Platform or the servers or networks used to make the Platform available.
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without express written permission from www.smartevisa.ae.

9. Disclaimer of Warranties

The Platform is provided on an “as-is” and “as available” basis. www.smartevisa.ae makes no representations or warranties of any kind, express or implied, regarding the operation of the Platform, the accuracy of the information provided, or the results obtained from using the Platform.

10. Limitation of Liability

To the fullest extent permitted by law, www.smartevisa.ae, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Platform.

11. Indemnification

You agree to indemnify, defend, and hold harmless www.smartevisa.ae, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Platform.

12. Termination

www.smartevisa.ae reserves the right to terminate or suspend your access to the Platform, with or without notice, for any reason, including if you violate these Terms of Use.

13. Changes to the Terms of Use

www.smartevisa.ae may revise and update these Terms of Use from time to time in its sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Platform thereafter. Your continued use of the Platform following the posting of revised Terms of Use means that you accept and agree to the changes.

14. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms of Use or the Platform shall be brought exclusively in the courts of the United Arab Emirates.

15. Contact Information

For any questions or concerns regarding these Terms of Use, please contact us at:

  • Email:  info@smartevisa.ae
  • By using the Platform, you agree to comply with these Terms of Use.